Majority State-owned Caribbean Airlines (CAL) last night announced that it will be introducing a change fee of $50 (one-way) from December 12, 2017 on domestic flights for changes to flight and/or date by the passenger.
In a statement last night, CAL said the implementation of the change fee “will support our efforts to improve the efficacy of service to our customers.”
The airline, which is minority owned by the Government of Jamaica, said that as at November 26, 2017, Caribbean Airlines provided 1,025,694 seats on the air bridge, of which 876,825 seats were utilised by travellers. Of the latter figure, data generated from March 24, 2017 to present suggested that 186,586 were passengers who did not travel on their originally scheduled flight, i.e. passengers not holding a booking for the specific day and time they wished to travel. For the same period in 2016, the airline provided 1,061,800 seats on the air bridge with 853,763 being utilised.