The Central Bank has opened a new Office of the Financial Services Ombudsman (OFSO) branch in Tobago.
Residents of Tobago who have queries, concerns and complaints about financial services can now visit the OFSO in the Caribana Building, Bacolet Street, Scarborough.
The new location was officially opened yesterday by Central Bank governor Jwala Rambarran and Financial Services Ombudsman Suzanne Roach.
“This office is not merely prime real estate the Central Bank is paying for; it represents the bank’s desire to expand its reach and presence to as many communities throughout our country. It has been my desire to see the Central Bank come out of its-- some would say ivory—tower in Port of Spain and interface with the citizens we serve,” Rambarran said.
Part of that strategy is decentralising the announcement of its bi-annual Monetary Policy Report, which will be released today at the Magdalena Grand Hotel in Lowlands, Tobago.
The Tobago office is the first regional office outside the OFSO’s operations out of Central Bank tower, Eric Williams Financial Complex in Port of Spain.
The office will be open on the second and fourth Wednesdays of every month, but the Bank said it is “ready and willing” to expand these services”.
Prior to this office, reports to the OFSO were accommodated by the Tobago House of Assembly.
The bank gets about 1,000 enquiries and about nine official complaints to the OFSO annually from Tobago.