Friday, January 19, 2018

Application photo not accepted


I’ve been trying to complete the DS-160 online non-immigrant visa application but my photo is not being accepted. I even tried resizing it but it still doesn’t work. Is there any way I can continue to complete the form without uploading a photo?



Dear Gregory,

Thank you for writing us. Before we speak about pho­tos, let’s first explain the electronic visa application. The electronic visa form is required for all non-immigrant visa appli­cants and can only be completed through the consular electronic application centre online: Before completing the application, please read the instructions carefully. It is also advisable to peruse the FAQs section as many applicants find this information helpful.

Once you begin the application, you will be provided with an application ID. You should record this number and store it safely. If you are unable to complete the application in one session, you can return to it at a later time, but you will not be able to retrieve it without this application ID number. The embassy is unable to provide the application ID to applicants. It is unique to each application. An application must be filled out for each applicant, regardless of age.

If you have made a mistake on the application, you can correct it by retrieving your application with your application ID. Once the application is submitted, it can no longer be edited. If you discover a mistake, you can fill out a new application with the correct information.

During the completion of the form, you will need to upload the applicant’s photo. You can view our Photo Standard Guide and make use of our Test Photo tool available at These tools will check your photo and allow you to crop the photo, if needed. The system gives you feedback if your photo does not meet the upload requirements. 

The most frequent difficulty applicants face is the photo exceeds the allowable file size. You

can take the necessary steps to correct the pho­to,

upload it again, and then continue. If the photo still fails to upload, you can upload any photo that meets the file size requirements and continue.

Most applicants are successfully able to upload a correct visa photo to their application. In this case, you do not need to bring a passport photo to your visa interview. However, if your photo does not meet the requirements outlined in the Photo Standard Guide available at—white background, eyes open, not overexposed—the applicant will need to bring a valid photo to the embassy on the day of their visa appointment. This will help to minimise delays in the processing of the application due to having an invalid photo uploaded.

Once you have completed your application, you will need to print out the confirmation page for each visa applicant. The only required documents will be this confirmation page and a valid passport. On the day of your interview, by giving your fingerprints, you will be certifying that all information in your visa application, submitted online beforehand, is true and correct. It is important you fill out the application completely and honestly.

General information about visas is available online at For detailed information about the visa application process in Trinidad and Tobago, and to make an appointment, please go to