Tools

Beware those ‘roaming’ deals

 i would like to warn people who are travelling overseas to beware of certain local cellular companies that offer various roaming packages. One particular experience I had was one company that offers a TT$99 (plus VAT) fee for a “One Rate Roaming Plan”: you would be able to make calls to any international destination (except a few) on your cell phone for TT$1. Receiving calls are supposed to be free.

I tried this package and on the first day, it worked fine, since I was checking my balance after every call. The second day, I made no calls and received no calls. After the third day, however, I made four one-minute calls to Trinidad and received a few calls, and from a balance of $255, I went down to $50-plus. 

I called the Trinidad number the company has for trouble-shooting this problem. I had to use somebody’s phone and I was billed US$12.46. Of course, there is no direct number to this telephone company in Trinidad, so I had to wait about five minutes to actually speak to a live person. 

He checked everything and said that the problem was rectified, and I would get a rebate in 24-48 hours. Just after I made another international call to Trinidad, and a call that was for a duration of 53 seconds, I was charged TT$15. 

The problem wasn’t fixed, and a rebate wouldn’t do me any good because in 24 hours I would be home in Trinidad. So what happened to the original TT$99 (plus VAT) I paid for a roaming service? Well that was not refundable the agent said. That, my friends, is robbery with a capital “R’’. So when you speak about crime in Trinidad, it’s not only the guy with a gun.

Aleema Mohammed

Cunupia

Let us know your thoughts
This content requires the latest Adobe Flash Player and a browser with JavaScript enabled. Click here for a free download of the latest Adobe Flash Player.

Express Poll

Do you think the Government should dip into the Heritage and Stabilisation Fund if the price of oil continues to fall?

  • Yes
  • No

Weather

More Weather