Thursday, December 14, 2017

Collecting forms at BIR office a backward step for taxpayers

 The new policy for taxpayers to visit a Board of Inland Revenue (BIR) office to collect their tax return form is a retrograde step.

Up to income year 2012, one could have downloaded such a form, apart from it being mailed out to you.

By the way, I am all for going green and saving the trees.

Imagine that Government institutions where one has to do business, pay taxes, NIS, etc, no parking is provided. The wrecker is then busy outside and on the back streets.

What is the objective behind this move to continue to frustrate the taxpayer? Our Government needs to make its systems user-friendly to encourage compliance.

Be more customer-oriented. Please put the best people at the  front desks/counters to interact with the public.

I trust that the forms will be put online to download and let us move the country forward.

Incidentally, do not try to interact via the e-mail addresses on the various ministries’ sites. No one responds—unless you know someone, of course, or have a friend on the inside.

H Singh

via e-mail