Desperate move, WASA
Please allow me to express my pure disappointment in the Water and Sewerage Authority (WASA).
WASA has been running a campaign encouraging citizens to report water leaks. This is a very commendable venture, as it fosters a feeling of having a positive impact on one's environment.
I reported a leak in front of my property in January 2012. The leak does not exist inside my property wall, but this leak has broken the curb in front of my house.
The leak is on the roadside verge, making it public domain, and thus WASA's responsibility.
A technician visited the site, and I was then informed that I needed to transfer from one waterline to another newer one to solve the problem.
After eight months of inaction, I refreshed the report, and a second technician finally visited the location and told me I needed to pay for the transfer since nothing would be done until money is paid.
How much do I need to pay to be a Good Samaritan? you ask. Over $1,000! That is equivalent to almost two years of water rates!
WASA, I am a good customer, I have no arrears; if anything, I have credit. Why are you punishing people who try to do good deeds and help your company?
I regretted reporting that leak. My advice to the public: don't report leaks in front of your own property.
WASA is on a debt-collection drive, and it appears it is using its leak-report hotline to collect from unsuspecting customers. Look out—WASA is getting desperate!