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Inaccurate billing

 I have the “Smart Choice-Gold” package from Telecommunications Services of Trinidad and Tobago (TSTT) for my residential line, which includes 50 minutes of calls to TSTT’s bmobile cellular phones and a similar 50 minutes on calls made to Digicel numbers. One pays the commercial rate beyond those limits. 

I have been observing recently the minutes recorded by TSTT for my cellular calls have exceeded what I knew to be the correct timing. A timed ten-minute call I made in early November to a particular cellular number was recorded by TSTT as being of 17 minutes’ duration. 

At 7.10 on the morning of December 5, I recorded both the starting and ending times of my cellular call from my land line to that number and noted I concluded the call at 7.32:15 a.m., spending 22 minutes and 15 seconds on the call. When I checked my usage online at TSTT’s website, I saw where I had been recorded as spending 28 minutes on the call.

Something is wrong here and TSTT should look into this. 

I am suggesting, also, that land line users should monitor the time they spend on individual calls from their land lines to cellular phones, and go online afterward to check that what TSTT records is in keeping with what their records show. 

Vernon A Allick 

Diego Martin

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