Tools

Politicians come and go....

 A major stumbling block to the smooth development of our Third World society are the lumbering bureaucracies that seem unable to decipher their functions and modus operandi.

 Politicians come and politicians go making hollow promises to do this or that, but unable to specify how they would do it, what problems they might encounter, and what solutions they would propose. And citizens, ignorant of what should and can be done, accept passively the bombast thrown at them. 

In T&T citizens behave as puppets in a government circus.

But citizens and their rights are the foundation of any state.Ministers are appointed to serve a constituency; that is the residents of that constituency, to listen to the problems they encounter in their dealings with the Government, and to seek solutions for them. It is a personal relationship with citizens. 

Ministers are surrogate fathers.  Members of an MP’s constituency have the right to approach the MP, and demand, not supplicate, the MP’s attention to the citizen’s legitimate problem with his government. In addition, access to the MP should not be obstructed by unjustified rules and by ignorant and discourteous employees. Access should be free and untainted with discourtesy.

Similarly, those who work in governmental bureaucracies are employees of the State, that is, employees of the people. It is public taxes which pay their salaries, and their responses to the legitimate demands or requests of dissatisfied citizens must receive immediate attention by their superiors. 

They must respond to citizens with courtesy and sensitivity, indifferent to their social status or appearance. In effect, the people are their ultimate employers. In advanced countries, if this respect and courtesy are not shown, the employee will face the prospect of being terminated quickly. 

Complaints by citizens are alarm bells, which should trigger an immediate investigation and search for a solution and appropriate redress to the citizen. 

A chain is as strong as the weakest link. An efficient manger is one who responds to these alarm bells immediately, and takes the necessary steps to stabilise the situation. Trinidad and Tobago cannot afford to tolerate any longer inefficient, rude, or lazy employees and managers. 

This type of behaviour leads to dismissal in advanced countries. Inevitably, it serves as a justification for uprisings by those whose patience has been exhausted.

Regulations requiring an immediate and courteous response to a citizen’s complaint is the responsibility of the manager.  

It is especially important to citizens waiting for Government funds and services to which they are legally entitled— the poor, the sick, the elderly, the handicapped and others similarly placed. A sensitive and efficient government will ensure that these groups receive their legal entitlements before Christmas, will ensure that the departments and employees involved function effectively.  

It is shameful that citizens must wait for their pittances in a country which squanders its wealth in extravagant expenses and suspicious deals with their supporters. 

Courtesy, sensitivity, and a ready response must be the characteristics of Government employees, especially at this time. 

Kenneth Assee

Port of Spain

A major stumbling block to the smooth development of our Third World society are the lumbering bureaucracies that seem unable to decipher their functions and modus operandi.
 Politicians come and politicians go making hollow promises to do this or that, but unable to specify how they would do it, what problems they might encounter, and what solutions they would propose. And citizens, ignorant of what should and can be done, accept passively the bombast thrown at them. 
In T&T citizens behave as puppets in a government circus.
But citizens and their rights are the foundation of any state.Ministers are appointed to serve a constituency; that is the residents of that constituency, to listen to the problems they encounter in their dealings with the Government, and to seek solutions for them. It is a personal relationship with citizens. 
Ministers are surrogate fathers.  Members of an MP’s constituency have the right to approach the MP, and demand, not supplicate, the MP’s attention to the citizen’s legitimate problem with his government. In addition, access to the MP should not be obstructed by unjustified rules and by ignorant and discourteous employees. Access should be free and untainted with discourtesy.
Similarly, those who work in governmental bureaucracies are employees of the State, that is, employees of the people. It is public taxes which pay their salaries, and their responses to the legitimate demands or requests of dissatisfied citizens must receive immediate attention by their superiors. 
They must respond to citizens with courtesy and sensitivity, indifferent to their social status or appearance. In effect, the people are their ultimate employers. In advanced countries, if this respect and courtesy are not shown, the employee will face the prospect of being terminated quickly. 
Complaints by citizens are alarm bells, which should trigger an immediate investigation and search for a solution and appropriate redress to the citizen. 
A chain is as strong as the weakest link. An efficient manger is one who responds to these alarm bells immediately, and takes the necessary steps to stabilise the situation. Trinidad and Tobago cannot afford to tolerate any longer inefficient, rude, or lazy employees and managers. 
This type of behaviour leads to dismissal in advanced countries. Inevitably, it serves as a justification for uprisings by those whose patience has been exhausted.
Regulations requiring an immediate and courteous response to a citizen’s complaint is the responsibility of the manager.  
It is especially important to citizens waiting for Government funds and services to which they are legally entitled— the poor, the sick, the elderly, the handicapped and others similarly placed. A sensitive and efficient government will ensure that these groups receive their legal entitlements before Christmas, will ensure that the departments and employees involved function effectively.  
It is shameful that citizens must wait for their pittances in a country which squanders its wealth in extravagant expenses and suspicious deals with their supporters. 
Courtesy, sensitivity, and a ready response must be the characteristics of Government employees, especially at this time. 
Kenneth Assee
Port of Spain
 
This content requires the latest Adobe Flash Player and a browser with JavaScript enabled. Click here for a free download of the latest Adobe Flash Player.

Express Poll

Are you experiencing the benefits of the $1 billion worth in water projects since 2010?

  • Yes
  • No

Newsletter Sign Up

Subscribe to our FREE Digital Divide Newsletter.
To subscribe enter your email address
For Email Marketing you can trust

Weather

More Weather