Free replacement for ‘defective’ Michelin tyres
International tyre manufacturer Michelin is providing free replacements for its products carrying the reference number CAI 23299 MICHELIN brand after the company discovered the existence of a possible manufacturing defect, resulting in tread loss and/or rapid air loss.
In a statement yesterday from the Consumer Affairs Division of the Ministry of Trade and Industry, Michelin Panama Corp informed the Division that through its quality verification system the company discovered the possible defect in a lot of 24 tyres that were to be marketed among Trinidad and Tobago users.
The tyres were manufactured in Bridgewater, Nova Scotia, Canada between January 2010-June 2012.
Michelin will provide a free tyre replacement programme for final users that have purchased any of these products.
Customers can visit any Michelin service station in Trinidad and Tobago to have their tyres replaced-at no cost-inclusive of mounting and balancing, no matter how worn out they might be.
The company noted that the replacement programme is a safety preventative measure, and to date there has been no record of any accident due to the defect.
For further information, customers can contact the Consumer Affairs Division’s toll free hotline at 800-4CPS (4277).
Contacted yesterday, Jean-Baptiste Guiard, general manager of authorised local distributor for Michelin, Trinidad and Tobago Tires Ltd, told the Express that he was still awaiting word from his suppliers on how to proceed.