Thursday, December 14, 2017

Patients pleased with service

Sando Teaching Hospital opens...


‘COMFORTABLE WAIT’: Outpatients wait for an appointment to attend the clinic on the ground floor of the San Fernando Teaching Hospital at Chancery Lane, yesterday. —Photo: TREVOR WATSON

Mark Fraser

Patients using the San Fernando Teaching Hospital for the first time yesterday said they were pleased with the service.

Some however had problems receiving their files from staff.

The San Fernando Teaching Hospital is an extension of the San Fernando General Hospital. All the hospital’s outpatient clinics are now housed in the new facility with the exception of the eye, ear, nose and throat (ENT) clinics.

Most patients were aware that the clinics were moved to the new building yesterday but many still opted to go to the old department “just to be sure”.

They were then shuttled across to the new establishment at Chancery Lane.

Members of the South West Regional Health Authority (SWRHA) and the Urban Development Corporation of Trinidad and Tobago Ltd (UDeCOTT) were seen walking the corridors regularly ensuring that all procedures went well.

Marsha Cazoe, who attends the Orthopaedic Clinic, said: “So far, everything was good. The only problem they had, they could not find my notes but they found it eventually. The staff is doing a good job. The place is really nice and clean and there are attendants to help you with everything.”

Jagdaye Supersad, 78, was one of those who used the shuttle service. She said she was not yet accustomed to the new surroundings but will be.

In the old section, all the clinics were on one floor which she would have preferred. But with staff assisting, she will be able to use the elevators, she said.

Supersad said she hoped the problems she faced previously would not occur in the new facility. The two problems she identified were the misplacing of files and not being able to get her blood tests results.

Shanti Parboo agreed with Supersad concerning the issue of various levels but she said she too will adjust to the new building.

Susan Boodoo, who attends the Gynaecology Clinic, said the new area was more comfortable but she waited quite a while for her files to be found. However, she was not too distressed about it because “it could have been misplaced when things were being moved”.

And security personnel, Alicia Alexander and Arnold Lezama, said they had no problems with patients and everything was running smoothly.