Saturday, December 16, 2017

TATT to probe Digicel’s ‘Voice’ block

THE TELECOMMUNICATIONS Authority of Trinidad and Tobago (TATT) has launched an investigation into Digicel’s decision to block certain Voice over Internet Protocol (VoIP) applications from its network.

Digicel customers were issued a text message from the company last Saturday advising that some third-party VoIP applications were no longer available.

In a release issued on Monday, bmobile stated while it will not comment on Digicel’s decision, it described VoIP as an “inescapable” feature of modern telecommunications that is comparable to “e-mail and games”.

TATT yesterday issued a release stating it has launched its own investigation into the matter.

“The Telecommunications Authority of Trinidad and Tobago  has seen the notices from Digicel Trinidad and Tobago Ltd blocking applications Viber, Tango and Nimbuzz that utilise the Voice over Internet Protocol (VoIP) on its data network,” the  release stated.

TATT said it has so far received several complaints from Digicel customers over the issue and the matter will be raised with the mobile provider.

“The action has caused a number of Digicel’s subscribers to make complaints to the authority about the perceived infringement,” the release stated.

“The authority recognises the concerns of both consumers and Digicel in this matter and would like to advise the general public we intend to raise these concerns with Digicel and seek clarification of these concerns.”

“The authority is in the interim conducting its own investigation into the matter and on completion of its investigation will articulate its position and take any further action that may be required,” the release stated.